Call Monitoring gives the ability of one extension to monitor the conversation of another extension.

How It Works

Authorized users can monitor calls from either their desk or remotely. Users will then have a variety of options to choose from, such as barging into a call, whispering to an employee in training who needs coaching, or just listening to the conversation to ensure that quality standards are being met. If your state or local regulations require a notice that the call is being monitored or recorded, a custom message can easily be created.

Practical Uses

• Managers can provide trainees with valuable feedback during and after a call with a client or prospect.
• Managers can listen in on interactions between employees and clients as part of a quality of service or compliance program.