Music on Hold is the audio stream that callers hear when they are put on hold.

How It Works

When a caller is waiting in a call queue for a staff member to become available or simply waiting after being placed on hold, Music on Hold plays audio to reassure the caller that the call is still connected.

Practical Uses

• Provides a pleasant user experience.
• Eliminates "dead air" that can cause the caller to feel dismissed or disconnected.
• Can be customized to provide customer support information, news, and promotions.